| Description |
1 online resource (xxi, 148 pages) |
| Bibliography |
Includes bibliographical references (pages 144-146). |
| Contents |
Introduction: the world of the customer service coach -- Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" coaching the new employee -- "Nice job, Charlene!" coaching for high performance -- "Can I help?" coaching on the run -- "Help! I'm stumped" coaching the unsure employee -- "This could be tricky" coaching for difficult duty -- "Great opportunity, Charlie!" coaching for special situations -- The coach's nasty nine -- "Can we talk?" peer coaching -- Recommended resources. |
| Subject |
Customer services.
|
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Supervision of employees.
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Mentoring in business.
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Employee motivation.
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Employees -- Counseling of.
|
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Service à la clientèle. |
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Personnel -- Supervision. |
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Mentorat dans les affaires. |
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Personnel -- Motivation. |
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Personnel -- Counseling. |
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Customer services |
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Employee motivation |
|
Employees -- Counseling of |
|
Mentoring in business |
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Supervision of employees |
| Added Author |
Anderson, Kristin, 1962-
|
| Other Form: |
Print version: Coaching knock your socks off service. New York : AMACOM, ©1997 0814479359 (DLC) 96034196 |
| ISBN |
9780814415818 (ebook) |
|
0814415814 |
|
0585195137 (electronic bk.) |
|
9780585195131 (electronic bk.) |
|
9780814479353 |
|
0814479359 |
|
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