| Description |
1 online resource (231 pages) : illustrations |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance. |
| Subject |
Customer services.
|
| Added Author |
Zemke, Ron, author.
|
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Zielinski, David, author.
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