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Author Zairi, Mohamed.

Title Benchmarking for best practice : continuous learning through sustainable innovation / Mohamed Zairi. [O'Reilly electronic resource]

Imprint Oxford ; Woburn, Mass. : Butterworth Heinemann, 2001, ©1996.
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Bookmark link: https://library.naperville-lib.org:444/record=b3164251~S1
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Description 1 online resource (1 volume) : illustrations
Bibliography Includes bibliographical references and index.
Contents Driving business with quality in the 1990s -- Achieving a competitive advantage through TQM -- Critical factors for effective TQM implementation : a benchmarking approach -- Benchmarking quality systems : the role of auditing -- Benchmarking innovation management for best practice -- Benchmarking customer satisfaction for best practice -- Benchmarking supplier partnerships for best practice -- Benchmarking TQM in health care for best practice -- Benchmarking quality in financial services through the EQA self-assessment model -- Benchmarking performance measurement for best practice -- Benchmarking processes for best practice -- External corporate quality reporting for best practice.
Subject Benchmarking (Management)
Total quality management.
Organizational learning.
Benchmarking
Total Quality Management
Étalonnage concurrentiel.
Qualité totale.
Apprentissage organisationnel.
Benchmarking (Management)
Organizational learning
Total quality management
Other Form: Print version: Zairi, Mohamed. Benchmarking for best practice. Oxford ; Boston : Butterworth Heinemann, 1998 0750639482 9780750639484 (OCoLC)39046803
ISBN 9781136426568
1136426566
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