Authored by an instructor at the BPM Institute; this concise; easy-to-understand guide provides a straightforward introduction to the tools and techniques required to implement business process management (BPM); and how it can benefit any organization. -- Edited summary from book.
Contents
Introduction to business process management -- Why do we need BPK? -- Understanding processes -- BPM life cycle phases -- Process improvement (improve phase tools) -- Process management -- A process-managed enterprise -- BPM tools and technologies -- BPM resources.