| Description |
1 online resource (1 audio file (7 hr., 42 min.)) |
| Playing Time |
074200 |
| Description |
digital rdatr |
|
audio file rdaft |
| Performer |
Read by Leanne Woodward. |
| Summary |
The essential, data-driven blueprint to build trust in your organization. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most-with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty-and elevate the human experience with your customers, workforce, and partners. With compelling stories from leading organizations-and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology-The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in. |
| Subject |
Customer loyalty.
|
|
Employee loyalty.
|
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Consommateurs -- Fidélité. |
|
Devoir de loyauté (Droit du travail) |
|
Customer loyalty |
|
Employee loyalty |
| Genre |
Audiobooks
|
|
Audiobooks.
|
|
Livres audio.
|
| Added Author |
Woodward, Leanne, narrator.
|
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Dunlop, Amelia, author.
|
| ISBN |
9781663721877 (electronic audio bk.) |
|
1663721874 (electronic audio bk.) |
|
9781663721860 (electronic audio bk.) |
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1663721866 (electronic audio bk.) |
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