Title A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another / Mary C. Lacity, Leslie P. Wilcocks. [O'Reilly electronic resource]

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[Place of publication not identified] : MIT Sloan Management Review, 2016.

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Description	1 online resource (1 volume) : illustrations
Note	"Reprint #58120."
Bibliography	Includes bibliographical references.
Subject	Workflow -- Automation.
	Automation -- Economic aspects.
	Information retrieval -- Automation.
	Flux de travail -- Automatisation.
	Automation -- Economic aspects
	Information retrieval -- Automation
Added Author	Wilcocks, Leslie P., author.
In:	MIT Sloan management review Vol. 58, no. 1 (Fall 2016)

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