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Author Watson, Ian, 1960-

Title Applying knowledge management : techniques for building corporate memories / Ian Watson. [O'Reilly electronic resource]

Imprint San Francisco : Morgan Kaufmann, ©2003.
To Access:
Avilable on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3161551~S1
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Description 1 online resource (xviii, 252 pages) : illustrations
Bibliography Includes bibliographical references and index.
Contents Knowledge management and organizational memory -- Understanding case-based reasoning -- Managing product quality : total recall at National Semiconductor -- Developing expertise : color matching at General Electric Plastics -- Improving process design : knowledge sharing in aluminum foundries -- Benchmarking best practice : internal financial control at Deloitte Touche -- Information retrieval : intelligent online product selection for Analog Devices -- Distributed sales support : Web-based engineering at Western Air -- Personalizing information services : intelligent digital TV at Changing Worlds -- Lessons learned.
Subject Knowledge management -- Case studies.
Corporations -- History.
Gestion des connaissances -- Études de cas.
Sociétés -- Histoire.
Corporations
Knowledge management
Genre Case studies
History
Other Form: Print version: Watson, Ian D. (Ian Duncan), 1960- Applying knowledge management. Amsterdam ; Boston : Morgan Kaufmann, ©2003 1558607609 (DLC) 2002108512 (OCoLC)50714455
ISBN 9780080499277
0080499279
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