LEADER 00000ngm a22003133i 4500 
003    LDC 
005    20221114203411.4 
006    m        c         
007    cr cna       a 
008    221114s2021    cau057        o   vleng d 
040    linkedin.com|beng 
099    Streaming Video LinkedIn Learning 
100 1  Walters, Jeannie|espeaker. 
245 10 Creating a Positive Customer Experience.|cwith Jeannie 
       Walters|h[LinkedIn Learning electronic resource] 
264  1 Carpenteria, CA|blinkedin.com,|c2021. 
306    00h:57m:10s 
337    computer|2rdamedia 
338    online resource|2rdacarrier 
500    7/02/202112:00:00AM 
511 1  Presenter: Jeannie Walters 
520    Discover how to turn customers into enthusiastic fans. 
       Learn how to add value and provide an exceptional customer
       experience through each phase of the customer journey. 
520    Do you know how your customers perceive their complete 
       experience with your company, from first encounter through
       purchase experience and beyond? Providing an excellent 
       customer experience requires thoughtfulness, tact, and the
       willingness to look at every interaction from the 
       customer's point of view. In this course, customer 
       experience expert Jeannie Walters walks you through 
       creating a positive customer experience. Jeannie explains 
       how to understand your customer’s end-to-end experience, 
       or customer journey, and goes over the steps to build an 
       effective customer experience strategy. Jeannie offers 
       steps you can take to create and maintain a customer-
       centric culture—from creating a customer experience 
       mission statement to getting executive buy-in and 
       purposefully using tools like Net Promoter Score (NPS) to 
       measure customer feedback. She concludes with advice on 
       understanding customer expectations and key moments you 
       can optimize in the customer journey. 
538    Latest version of the following browsers: Chrome, Safari, 
       Firefox, or Internet Explorer. Adobe Flash Player Plugin. 
       JavaScript and cookies must be enabled. A broadband 
       Internet connection. 
655  4 Instructional films.|2lcgft 
655  4 Educational films.|2lcgft 
710 2  linkedin.com (Firm) 
856 40 |uhttps://www.linkedin.com/learning/creating-a-positive-
       customer-experience-2020?u=76281068&auth=true|zAvailable 
       on LinkedIn Learning 
856 42 |3thumbnail|uhttps://cdn.lynda.com/course/2874285/2874285-
       1625069469370-16x9.jpg