| Description |
1 online resource (xiii, 200 pages) : illustrations |
|
text file rda |
| Note |
Includes index. |
| Contents |
1. What is ticketing? -- 2. Installation -- 3. Getting started -- 4. Command-line interface -- 5. Administrative tasks -- 6. Scrips -- 7. Example configurations -- 8. Architecture -- 9. API -- 10. Development environments -- A. Glossary -- B. Command-line action reference -- C. Configuration -- D. Required Perl module dependencies -- E. Configuration file reference. |
| Access |
Use copy Restrictions unspecified star MiAaHDL |
| Reproduction |
Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2010. MiAaHDL |
| System Details |
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL |
| Processing Action |
digitized 2010 HathiTrust Digital Library committed to preserve pda MiAaHDL |
| Summary |
In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a communi. |
| Subject |
Information technology -- Management.
|
|
Technologie de l'information -- Gestion. |
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Information technology -- Management |
| Added Author |
Vincent, Jesse.
|
| Other Form: |
Print version: RT essentials. Sebastopol, CA : O'Reilly, ©2005 0596006683 (OCoLC)61343845 |
| ISBN |
9780596517816 (electronic bk.) |
|
0596517815 (electronic bk.) |
|
9780596550707 |
|
0596550707 |
|
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