| Description |
1 online resource (xiii, 304 pages) |
| Series |
McGraw-Hill's AccessMedicine |
|
McGraw-Hill's AccessMedicine.
|
| Note |
"Prepared with the assistance of UCLA Health System"--Title page verso. |
| Bibliography |
Includes bibliographical references. |
| Contents |
UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan. |
| Summary |
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. |
| Language |
English. |
| Subject |
UCLA Health System.
|
|
UCLA Health System. |
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UCLA Health System |
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UCLA Health System. |
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Medical care.
|
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Total quality management.
|
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Leadership.
|
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Success in business.
|
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Organizational change.
|
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Hospitals, University -- organization & administration |
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Quality of Health Care -- organization & administration |
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Organizational Innovation |
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California |
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Total Quality Management |
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Leadership |
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Patient Care |
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Qualité totale. |
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Leadership. |
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Succès dans les affaires. |
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Changement organisationnel. |
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Soins médicaux. |
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Organizational change |
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Leadership |
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Medical care |
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Success in business |
|
Total quality management |
| Genre |
Internet Resources. |
| Added Author |
UCLA Health System, supporting body.
|
| Other Form: |
Print version: Michelli, Joseph A., 1960- Prescription for excellence. New York : McGraw-Hill, ©2011 9780071773546 (OCoLC)699759095 |
| ISBN |
9780071773904 (electronic bk.) |
|
0071773908 (electronic bk.) |
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(hardcover ; alk. paper) |
|
(hardcover ; alk. paper) |
|
(paperback) |
|
(paperback) |
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9781283079198 (online) |
|
1283079194 |
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