| Description |
1 online resource (xv, 256 pages) : illustrations |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; Chapter 2: IT Governance; Chapter 3: IT Strategy and Planning; Chapter 4: Portfolio Management; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; Chapter 6: Market Intelligence; Chapter 7: Service-Offering Management; Chapter 8: Performance Management; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; Chapter 10: In Search of Customer Service; Chapter 11: Local Heroes; Index. |
| Summary |
The Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner. |
| Language |
English. |
| Subject |
Chief information officers.
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Information technology -- Management.
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Business planning.
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Information technology -- Economic aspects.
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Consumer satisfaction -- Economic aspects.
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Chefs des services de l'information. |
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Technologie de l'information -- Gestion. |
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Technologie de l'information -- Aspect économique. |
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Consommateurs -- Satisfaction -- Aspect économique. |
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Chief information officers. |
|
Information technology -- Management. |
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Business planning. |
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Information technology -- Economic aspects. |
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Consumer satisfaction -- Economic aspects. |
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Business planning |
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Chief information officers |
|
Information technology -- Economic aspects |
|
Information technology -- Management |
| Added Title |
Market-driven management |
| Other Form: |
Print version: Tillmann, George. Business-oriented CIO. Hoboken, N.J. : John Wiley & Sons, ©2008 9780470278123 0470278129 (DLC) 2008002760 (OCoLC)191697325 |
| ISBN |
9780470428511 (electronic bk.) |
|
0470428511 (electronic bk.) |
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9780470377734 (electronic bk.) |
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0470377739 (electronic bk.) |
|
1282112643 |
|
9781282112643 |
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9786612112645 |
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6612112646 |
|
(cloth) |
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(cloth) |
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