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Author Taylor, Sharon, 1956-

Title Service intelligence : improving your bottom line with the power of IT service management / Sharon Taylor. [O'Reilly electronic resource]

Imprint Boston, Mass. : Pearson, 2011, ©2012.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3156713~S1
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Description 1 online resource (ix, 127 pages) : illustrations
Bibliography Includes bibliographical references (pages 126-127).
Subject Information technology -- Management.
Computer service industry -- Management.
Information resources management.
Technologie de l'information -- Gestion.
Services informatiques -- Gestion.
Gestion de l'information.
Computer service industry -- Management
Information resources management
Information technology -- Management
Informationstechnik
Dienstleistung
Management
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