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008    130821s2021    xx      o     000 0 eng d 
024 8  9781801074742 
029 0  AU@|b000069849240 
035    (OCoLC)1268279449 
040    AU@|beng|cAU@|dOCLCQ|dTOH|dOCLCQ 
049    INap 
082 04 005.36 
082 04 005.36|qOCoLC|223/eng/20230216 
099    eBook O'Reilly for Public Libraries 
100 1  Tarla, Nicolae,|eauthor. 
245 10 Empowering Organizations with Power Virtual Agents /
       |cTarla, Nicolae.|h[O'Reilly electronic resource] 
250    1st edition. 
264  1 |bPackt Publishing,|c2021. 
300    1 online resource (246 pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
347    text file 
520    Unleash the capabilities of Power Virtual Agents to 
       provide actionable insights to your customers and 
       employees using automated chatbot solutions Key Features 
       Provide instant customer support on your webpages using 
       Power Virtual Agents Discover tips and techniques for the 
       governance, administration, and deployment of chatbots 
       Build conversational solutions for your web apps, public 
       portals, and Teams environment Book Description Power 
       Virtual Agents is a set of technologies released under the
       Power Platform umbrella by Microsoft. It allows non-
       developers to create solutions to automate customer 
       interactions and provide services using a conversational 
       interface, thus relieving the pressure on front-line staff
       providing this kind of support. Empowering Organizations 
       with Power Virtual Agents is a guide to building chatbots 
       that can be deployed to handle front desk services without
       having to write code. The book takes a scenario-based 
       approach to implementing bot services and automation to 
       serve employees in the organization and external 
       customers. You will uncover the features available in 
       Power Virtual Agents for creating bots that can be 
       integrated into an organization's public site as well as 
       specific web pages. Next, you will understand how to build
       bots and integrate them within the Teams environment for 
       internal users. As you progress, you will explore complete
       examples for implementing automated agents (bots) that can
       be deployed on sites for interacting with external 
       customers. By the end of this Power Virtual Agents chatbot
       book, you will have implemented several scenarios to serve
       external client requests for information, created 
       scenarios to help internal users retrieve relevant 
       information, and processed these in an automated 
       conversational manner. What you will learn Get to grips 
       with Power Virtual Agents and understand the license 
       requirement for using it Deploy bots on public websites or
       web pages Create conversational solutions for your 
       organization using Microsoft Teams Explore best practices 
       for governance that are essential for implementing Power 
       Virtual Agents Explore different business scenarios for 
       implementing Power Virtual Agents Understand the 
       integration between Power Virtual Agents and Microsoft 
       Power Platform Who this book is for This book is for 
       organization representatives looking to automate processes,
       relieve the first-contact workload of their front-line 
       agents, and provide actionable results to employees and 
       cus ... 
542    |fCopyright © 2021 Packt Publishing|g2021 
550    Made available through: Safari, an O'Reilly Media Company.
588    Online resource; Title from title page (viewed August 13, 
       2021) 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
710 2  Safari, an O'Reilly Media Company. 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9781801074742/?ar
       |zAvailable at O'Reilly for Public Libraries 
936    BATCHLOAD 
994    92|bJFN