| Description |
1 online resource (208 pages) : illustrations |
| Series |
Harris Kern's Enterprise Computing Institute Ser. |
|
Harris Kern's Enterprise Computing Institute Ser.
|
| Summary |
Annotation This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and "stretch" goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect. |
| Audience |
Scholarly & Professional Prentice Hall PTR. |
| Subject |
Computer industry -- Customer services.
|
|
Computer service industry.
|
|
Informatique -- Industrie -- Service à la clientèle. |
|
Services informatiques. |
|
Computer industry -- Customer services |
|
Computer service industry |
| Added Author |
DiPasquale, Thomas, author.
|
|
Matthews, Robert, author.
|
| Other Form: |
Print version: Tardugno, Anthony F. IT Services (Online). IT Services. E Rutherford : Prentice Hall PTR, March 2000 ; Old Tappan : Pearson Education [distributor] (DLC) 00020112 |
| ISBN |
0130191957 |
|
9780130191953 |
|
(Trade Cloth) |
| Standard No. |
076092029434 |
|
9780130191953 |
|
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