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020    9780137154289 
020    0137154283 
020    8131747441 
020    9788131747445 
020    |q(pbk. ;|qalk. paper) 
020    |q(pbk. ;|qalk. paper) 
029 1  CDX|b11910165 
029 1  CHBIS|b006150291 
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029 1  HEBIS|b291476112 
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082 04 658.8/10028553 
082 04 658.8/10028553|222 
099    eBook O’Reilly for Public Libraries 
100 1  Taber, David,|d1956- 
245 10 Salesforce.com secrets of success :|bbest practices for 
       growth and profitability /|cDavid Taber.|h[O'Reilly 
       electronic resource] 
260    [Upper Saddle River, N.J.?] :|bPrentice Hall,|c2009. 
300    1 online resource (1 volume (unpaged)) :|billustrations 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
500    Title from resource description page (viewed Apr 13, 
       2009). 
520    Drive Better Productivity and Increase Saleswith 
       Salesforce.com-Starting Now Discover Real-World Best 
       Practices -- Without Paying Expensive Consultants You're 
       investing in Salesforce.com for one reason: to drive major
       performance improvements across your entire organization. 
       Salesforce.com ® Secrets of Success will help you do just 
       that. Drawing on his experience with dozens of deployments,
       author David Taber offers expert guidance on every aspect 
       of Salesforce.com deployment, with results-focused best 
       practices for every area of the organization touched by 
       Salesforce.com, including sales, marketing, customer 
       service, finance, legal, and IT. This is information you'd
       otherwise have to pay a consultant $300/hour to get ... 
       information you won't find in any other book! Taber walks 
       you through developing a comprehensive and effective 
       implementation strategy, followed by tactics and specifics
       to overcome every challenge you face, including internal 
       politics. Through this book and its companion Web site, 
       www.SFDC-secrets.com, Taber provides questionnaires, step-
       by-step guides, and extensive resources-all part of the 
       Revenue Overdrive"!system that gives your organization 
       maximum results from Salesforce.com. Achieve higher end-
       customer satisfaction and dramatic sales productivity 
       gains Use the SFA Maturity Model "!to assess readiness, 
       fill gaps, and gain early, deep user adoption Overcome 
       "people, product, and process" pitfalls that can limit the
       value of Salesforce.com Learn which tools, add-ons, 
       features, and extensions are right for your implementation
       This book's start-to-finish roadmap for success can be 
       used by companies of all sizes in all industries-with 
       specific chapters for executives, team leaders, 
       implementation team members, developers, and users 
       throughout the business 
588 0  Print version record. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Customer relations|xManagement. 
650  0 Sales management. 
650  6 Ventes|xGestion. 
650  7 Customer relations|xManagement.|2blmlsh 
650  7 Sales management.|2blmlsh 
650  7 Customer relations|xManagement|2fast 
650  7 Sales management|2fast 
776 08 |iPrint version:|aTaber, David, 1956-|tSalesforce.com 
       secrets of success.|dUpper Saddle River, NJ : Prentice 
       Hall, ©2009|z9780137140763|w(DLC)  2009004576
       |w(OCoLC)276340501 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9780137154289/?ar
       |zAvailable on O’Reilly for Public Libraries 
938    Coutts Information Services|bCOUT|n11910165 
938    ProQuest MyiLibrary Digital eBook Collection|bIDEB|n243203
938    YBP Library Services|bYANK|n14827185 
938    YBP Library Services|bYANK|n15629831 
994    92|bJFN