LEADER 00000ngm a22003133i 4500 
003    LDC 
005    20221114203411.1 
006    m        c         
007    cr cna       a 
008    221114s2018    cau082        o   vleng d 
040    linkedin.com|beng 
099    Streaming Video LinkedIn Learning 
100 1  Toister, Jeff|espeaker. 
245 10 Customer Service Foundations.|cwith Jeff Toister
       |h[LinkedIn Learning electronic resource] 
264  1 Carpenteria, CA|blinkedin.com,|c2018. 
306    01h:22m:35s 
337    computer|2rdamedia 
338    online resource|2rdacarrier 
500    6/22/201812:00:00AM 
511 1  Presenter: Jeff Toister 
520    Make your customers feel valued. Learn practical 
       techniques for delivering outstanding customer service and
       increasing customer loyalty. 
520    View Jeff's LinkedIn Newsletter Do your customers feel 
       valued? When they do, they keep coming back. When they 
       don't, your business suffers. In this course, writer and 
       customer service consultant Jeff Toister teaches you the 
       three crucial skill sets needed to deliver outstanding 
       customer service and increase customer loyalty. Learn how 
       to build winning relationships, provide the right 
       assistance at the right times, and effectively handle 
       angry customers. He also shares ways to find out what your
       customers really think about your service, and use their 
       feedback to improve. 
538    Latest version of the following browsers: Chrome, Safari, 
       Firefox, or Internet Explorer. Adobe Flash Player Plugin. 
       JavaScript and cookies must be enabled. A broadband 
       Internet connection. 
655  4 Instructional films.|2lcgft 
655  4 Educational films.|2lcgft 
710 2  linkedin.com (Firm) 
856 40 |uhttps://www.linkedin.com/learning/customer-service-
       foundations-2018?u=76281068&auth=true|zAvailable on 
       LinkedIn Learning 
856 42 |3thumbnail|uhttps://cdn.lynda.com/course/693076/693076-
       1593629808981-16x9.jpg