Title The service pro : creating better, faster, and different customer experiences / Rick Tate, Josh Stroup. [O'Reilly electronic resource]

Imprint

To Access:
Available on O'Reilly for Public Libraries

Bookmark link: https://library.naperville-lib.org:444/record=b3150066~S1

QR Code

Description	1 online resource (xii, 98)
Note	Title from title screen.
Contents	Challenges of the customer revolution -- Why service? -- Be the customer -- Brilliant at the basics -- Wow! ... beyond the basics -- Remarkable recovery -- Partnerships ... internal cooperation -- Closing thoughts.
Subject	Consumer satisfaction.
	Customer services.
	Consumer Behavior
	Commerce.
	Business & Economics.
	Marketing & Sales.
	Consommateurs -- Satisfaction.
	Service à la clientèle.
	Consumer satisfaction
	Customer services
Added Author	Stroup, Josh. Author.
Other Form:	Print version: Tate, Rick. Service pro. Amherst, Mass. : HRD Press, ©2003 087425731X (DLC) 2004302494 (OCoLC)53158127
ISBN	1423716477 (electronic bk.)
	9781423716471 (electronic bk.)
	9781599967790 (electronic bk.)
	1599967790 (electronic bk.)
	9780874257311 (electronic bk.)
	087425731X (electronic bk.)

Patron reviews: add a review

You can...

Also...

More Information

Copies