| Description |
1 online resource (1 streaming video file (58 min., 20 sec.)) |
| Note |
Title from resource description page (Safari, viewed October 22, 2020). |
| Performer |
Presenter: Marc Stickdorn. |
| Summary |
"In this edition of Meet the Expert with Marc Stickdorn, author of This Is Service Design Doing and This Is Service Design Methods, learn how to embed and scale service design in-house, use journey maps as a visual management tool for Agile organizations, and use service design to enhance employee experiences. Marc outlines 10 trends and recent developments in service design from around the world and shares tips on how to conduct service design with remote teams-particularly useful during the current global crisis. Recorded on July 22, 2020"--Resource description page |
| Subject |
Service industries -- Management.
|
|
Services (Industrie) -- Gestion. |
|
Service industries -- Management. |
| Genre |
Electronic videos. |
| Added Title |
Marc Stickdorn on service design |
|
Trends & recent developments service design |
| Note |
Title screen title: O'Reilly Meet the expert July 2020 Trends & recent developments service design |
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