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Author Stevens, Debra.

Title Brilliant customer service / Debra Stevens. [O'Reilly electronic resource]

Imprint Harlow, England : Prentice Hall, 2010.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3155767~S1
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Description 1 online resource
Bibliography Includes bibliographical references and index.
Contents Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers.
Subject Customer relations.
Customer services.
Service à la clientèle.
Customer relations
Customer services
Other Form: Print version: 9786612983702 (DLC) 2010033868
ISBN 9780273738077 (Paper)
0273738070 (Paper)
Standard No. 9786612983702
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