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Author Sterrett, Emily A.

Title The manager's pocket guide to emotional intelligence : from management to leadership / by Emily A. Sterrett. [O'Reilly electronic resource]

Imprint Amherst, Mass. : HRD Press, ©2000.
QR Code
Description 1 online resource (vi, 137 pages)
Series Managers Pocket Guide Series
Managers Pocket Guide Series.
Contents Cover -- TOC36;Table of Contents -- Foreword -- CH36;Chapter 1 Defining Emotional Intelligence 40;EQ41; Page -- CH36;Chapter 2 The Science behind Emotional Intelligence Page -- CH36;Chapter 3 Assessing Emotional Intelligence Page -- Rating EQ58; Self45;Assessment and Interpretation Page -- Rating EQ58; Leadership Assessment and Interpretation Page -- CH36;Chapter 4 The Fundamentals of Emotional Intelligence Page -- CH36;Chapter 5 The Role of Self45;Awareness in Emotional Intelligence Page -- CH36;Chapter 6 The Role of Self45;Confidence in Emotional Intelligence Page -- CH36;Chapter 7 The Role of Self45;Control in Emotional Intelligence Page -- CH36;Chapter 8 The Role of Empathy in Emotional Intelligence Page -- CH36;Chapter 9 Motivation and Emotional Intelligence Page -- CH36;Chapter 10 Social Competency and Emotional Intelligence Page -- CH36;Chapter 11 Promoting Emotional Intelligence in Others58; Developing an Employee Page -- CH36;Chapter 12 Putting EQ to Work58; The Team Page -- Conclusion Page -- About the Author Page -- Last Page.
Summary One of the keys to becoming a true leader is emotional intelligence. Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, self-control, self-confidence, motivation, empathy, and competencies in the social environment. These hallmarks of a true leader can be learned. The activities in this guide will help strengthen the reader's EQ skills, resulting in a more successful career and a more satisfying life.
Language English.
Subject Emotional intelligence.
Intelligence émotionnelle.
Emotional intelligence
Other Form: Print version: Sterrett, Emily A. Manager's pocket guide to emotional intelligence. Amherst, Mass. : HRD Press, ©2000 (DLC) 2005296391
ISBN 9781599967592 (electronic bk.)
1599967596 (electronic bk.)
9786611018450
661101845X
1281018457
9781281018458
9780874255997 (electronic bk.)
0874255996 (electronic bk.)
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