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Author Mehta, Nick, 1977- author.

Title Customer success : how innovative companies are reducing churn and growing recurring revenue / Nick Mehta, Dan Steinman and Lincoln Murphy.

Publication Info. Hoboken, New Jersey : Wiley, [2016].
Bookmark link: https://library.naperville-lib.org:444/record=b1963924~S1
Location Call No. Status
 95th Street Adult Nonfiction  658.812 MEH    DUE 05-14-24
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Description xiii, 238 pages ; 24 cm
Note Includes index.
Summary "Customer Success will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus, or re-focus, on customers and will be applicable to all customer management roles such as Account Manager, Customer Advocacy, Client Relationship Manager, and Customer Success Manager along with the leadership of those organizations. Customer Success will address the pains of how to start creating a customer-centric company and how to think strategically about Customer Success - how to organize, compensate, find a leader, measure, etc. Customer Success has exploded as one of the hottest B2B movements since the advent of the subscription business model"-- Provided by publisher.
Subject Customer relations.
Customer services.
Success in business.
Added Author Steinman, Dan, 1958- author.
ISBN 9781119167969 (hardback : alk. paper)
1119167965 (hardback : alk. paper)
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