| Description |
1 online resource (xiii, 459 pages) : illustrations. |
| Series |
Sams teach yourself in 24 hours |
|
Sams teach yourself in 24 hours series.
|
| Contents |
What is Microsoft Dynamics CRM? -- The basics : the CRM functionality vocabulary -- The business roadmap -- Infrastructure choices -- Security -- Managing leads -- The account in more detail -- The sales funnel -- Marketing campaigns -- Entering data as a salesperson -- Configuring your interaction with Microsoft Dynamics CRM -- Contacts and activity capture -- Emailing from Microsoft Dynamics CRM -- World mail merge -- Outlook integration -- Workflow : creating simple workflow -- Support management -- Contracts, cases, tickets, and capturing time -- Scheduling -- Utilizing the power of Microsoft Excel with CRM data -- Reporting -- Integration to the other applications -- Microsoft Dynamics CRM utilities you can add -- Microsoft Dynamics CRM as a development framework. |
| Subject |
Microsoft CRM.
|
|
Microsoft CRM. |
|
Microsoft CRM |
|
Customer relations -- Data processing.
|
|
Relationship marketing.
|
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Management information systems.
|
|
Marketing relationnel. |
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Systèmes d'information de gestion. |
|
Customer relations -- Data processing. |
|
Relationship marketing. |
|
Management information systems. |
|
Customer relations -- Data processing |
|
Management information systems |
|
Relationship marketing |
|
Commerce. |
|
Business & Economics. |
|
Marketing & Sales. |
| Added Title |
Teach yourself Microsoft Dynamics CRM 4 in 24 hours |
| Other Form: |
Print version: Stanton, Anne A. Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours. Indianapolis, Ind. : Sams, ©2010 9780672330674 (OCoLC)426809918 |
| ISBN |
9780768689754 |
|
0768689759 |
|
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