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Authors (1-2 of 2)
Spector, Robert, 1947-
1
2017
Nordstrom way to customer experience excellence : creating a values-driven service culture
Spector, Robert, 1947- author.
Hoboken, New Jersey : Wiley, [2017]
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Nichols Adult Nonfiction
658.812 SPE
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974672778
2
2012
The Nordstrom Way to Customer Service Excellence : the Handbook For Becoming the "Nordstrom" of Your
Spector, Robert, 1947-
Hoboken : John Wiley & Sons, 2012.
available online
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777374783
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