Title Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith. [O'Reilly electronic resource]

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Description	1 online resource (x, 227 pages) : illustrations
Note	Includes index.
Contents	A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
Summary	Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by the competition.
Subject	Workflow -- Management.
	Benchmarking (Management)
	Performance -- Management.
	Strategic planning.
	Performance technology -- Management.
	Benchmarking
	Étalonnage concurrentiel.
	Rendement au travail -- Gestion.
	Planification stratégique.
	Benchmarking (Management)
	Performance -- Management
	Strategic planning
	Workflow -- Management
Other Form:	Print version: Smith, Ralph F., 1953- Business process management and the balanced scorecard. Hoboken, N.J. : John Wiley & Sons, ©2007 0470047461 9780470047460 (DLC) 2006020850 (OCoLC)70175010
ISBN	9781119196921 (electronic bk.)
	1119196922 (electronic bk.)
	9780470102145 (electronic bk.)
	0470102144 (electronic bk.)
	1280721804
	9781280721809
	9786610721801
	6610721807
	0470047461
	9780470047460
	(Cloth)
	(cloth ; alk. paper)
	9780470893128 (online)
	0470893125
Standard No.	9780470047460

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