| Description |
1 online resource (1 volume) : illustrations |
| Summary |
Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft's new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft's new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM's sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition's extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security. |
| Subject |
Microsoft CRM.
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Microsoft CRM. |
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Microsoft CRM |
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Management information systems.
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Customer relations -- Management -- Data processing.
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Systèmes d'information de gestion. |
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Customer relations -- Management -- Data processing |
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Management information systems |
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Electrical & Computer Engineering. |
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Management. |
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Engineering & Applied Sciences. |
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Business & Economics. |
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Information Technology. |
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Management Theory. |
| Added Author |
Sinay, Damian.
|
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Bhaiya, Rajya Vardhan.
|
| Added Title |
Dynamics CRM 2011 unleashed |
|
Microsoft Dynamics Customer Relationship Management 2011 unleashed |
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Dynamics Customer Relationship Management 2011 unleashed |
| Other Form: |
Print version: Wolenik, Marc J. Microsoft Dynamics CRM 2011 unleashed. [Place of publication not identified] : Sams Pub., ©2011 (DLC) 2011275435 |
| ISBN |
0672335387 |
|
9780672335389 |
|
9780132682046 |
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0132682044 |
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9780132682077 |
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0132682079 |
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