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Author Benjamin, Ben E., 1944-

Title Conversation transformation : recognize and overcome the 6 most destructive communication patterns / by Ben Benjamin, Amy Yeager, Anita Simon. [O'Reilly electronic resource]

Imprint New York : McGraw-Hill, 2012.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3159121~S1
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Description 1 online resource
Note Includes index.
Contents Can this conversation be saved? -- Teaching an old brain new tricks -- Polite fights -- Clairvoyant readings -- Catastrophe forecasts -- Question traps -- Gripe cycles -- Blame games -- SAVI "an all-purpose tool" to improve any conversation -- Afterword.
Bibliography Includes bibliographical references and index.
Summary Failed conversations can take a heavy toll on our professional and personal lives. This helpful book offers practical guidelines for managing the six most common conversation killers so you can replace unconstructive habits with more effective responses. -- Edited summary from book.
Subject Conversation.
Oral communication.
Conversation.
Communication orale.
Conversation
Oral communication
Genre Internet resources.
Added Author Yeager, Amy, 1975-
Simon, Anita, 1936-
Other Form: Print version: Benjamin, Ben E., 1944- Conversation transformation. New York : McGraw-Hill, ©2012 9780071769969 (DLC) 2011044772 (OCoLC)748332973
ISBN 9780071772105 (electronic bk.)
0071772103 (electronic bk.)
Standard No. 9786613521897
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