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Title The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts / Dale Carnegie training.

Edition First Fireside trade paperback edition.
Publication Info. New York : Simon & Schuster, 2009.
Bookmark link: https://library.naperville-lib.org:444/record=b1420575~S1
Location Call No. Status
 95th Street Adult Nonfiction  158.2 FIV    AVAILABLE
 Naper Blvd. Adult Nonfiction  158.2 FIV    AVAILABLE
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Description viii, 240 pages ; 22 cm
Note "A Fireside book."
Contents An introduction to assertiveness -- The three-part assertion message -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
Subject Interpersonal relations.
Interpersonal communication.
Assertiveness (Psychology)
Communication.
Added Author Dale Carnegie Training (Firm)
Simon and Schuster, inc.
Added Title Five essential people skills
ISBN 9781416595489 (pbk.)
1416595481 (pbk.)
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