| Description |
1 online resource (7 pages) |
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text file |
| Summary |
The COVID-19 pandemic exacerbated long-running retail profitability issues - many of which have been plaguing the sector since the early 2000s. New research from Deloitte sheds light on the current consumer-to-business paradigm, the direction in which customer experience trends are headed, and what retailers can do to ensure their sustained success. |
| Added Author |
Skelly, Lupine, author.
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Safari, an O'Reilly Media Company.
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| Standard No. |
53863MIT63113 |
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