Title Microsoft Dynamics Sure Step 2010 : the smart guide to the successful delivery of Microsoft Dynamics business solutions / Chandru Shankar, Vincent Bellefroid. [O'Reilly electronic resource]

Imprint

Birmingham, UK : Packt Pub., 2011.

To Access:
Available on O'Reilly for Public Libraries

Bookmark link: https://library.naperville-lib.org:444/record=b3156060~S1

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Description	1 online resource (viii, 328 pages) : illustrations
Physical Medium	polychrome. rdacc http://rdaregistry.info/termList/RDAColourContent/1003
Description	text file rdaft http://rdaregistry.info/termList/fileType/1002
Note	"Professional expertise distilled"--Cover
Bibliography	Includes bibliographical references and index.
Contents	Background and concepts -- Solution selling and driving due diligence -- Managing projects -- Selling with Sure Step -- Implementing with Sure Step -- Quality management and optimization -- Upgrading with Sure Step -- Project organizational change management -- A practical guide to Sure Step adoption -- Summary and takeaways.
Summary	The smart guide to the successful delivery of Microsoft Dynamics Business Solutions using Microsoft Dynamics Sure Step 2010 with this book and eBook.
Language	English.
Subject	Microsoft CRM.
	Microsoft CRM
	Customer relations -- Management -- Computer programs.
	Relationship marketing.
	Management information systems.
	Marketing relationnel.
	Systèmes d'information de gestion.
	Management information systems
	Relationship marketing
Added Author	Bellefroid, Vincent.
Other Form:	Print version: Shankar, Chandru. Microsoft Dynamics Sure Step 2010. Birmingham, UK : Packt Publishing, 2011 9781849681100 (OCoLC)701012035
ISBN	9781849681117 (electronic bk.)
	1849681112 (electronic bk.)
	1282991264
	9781282991262
	9786612991264
	6612991267

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