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005    20200428122417.0 
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007    cr nnannnuuuua 
008    200424s2020    xxunnn es      i  n eng d 
020    9781518904387 (sound recording : hoopla Audio Book) 
020    1518904386 (sound recording : hoopla Audio Book) 
029    https://d2snwnmzyr8jue.cloudfront.net/
       aut_9781518904387_180.jpeg 
028 42 MWT12901779 
037    12901779|bMidwest Tape, LLC|nhttp://www.midwesttapes.com 
040    Midwest|erda 
099    eAudiobook hoopla 
099    eAudiobook hoopla 
100 1  Schreck, Cate. 
245 14 The a - z of service excellence: the essential guide to 
       becoming a customer service professional|h[Hoopla 
       electronic resource] /|cCate Schreck. 
250    Unabridged. 
264  1 [United States] :|bAuthor's Republic,|c2020. 
264  2 |bMade available through hoopla 
300    1 online resource (1 audio file (5hr., 31 min.)) :
       |bdigital. 
336    spoken word|bspw|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
344    digital|hdigital recording|2rda 
347    data file|2rda 
506    Digital content provided by hoopla. 
511 1  Read by Cate Schreck, Dave Stokes. 
520    Does the job you have (or the job you want) require 
       customer interactions? Do you want to handle difficult 
       customers with ease? Do you long for recognition of your 
       customer service skills? Do you know what it takes to be a
       customer service professional? Every business has 
       customers, and employers are seeking to hire, retain and 
       reward employees who have the skills, the knowledge and 
       the motivation to provide a consistently superior level of
       service to every customer, every day. No longer is a 
       bright smile and a friendly hello enough to satisfy 
       customers and keep them coming back. Employers and 
       customers want Customer Service Professionals. 'The A - Z 
       of Service Excellence' contains everything you need to not
       only survive but thrive in any role that requires you to 
       interact with customers, including how to: - Communicate 
       respectfully with people from all walks of life - Identify
       and address your own levels of stress - Achieve the 
       customer service job of your dreams - Refresh a tired 
       customer service approach - Apply these skills in any 
       industry Whether you are seeking your first customer 
       service role or you've been providing customer service for
       years (or even decades), this audiobook is for you. 
538    Mode of access: World Wide Web. 
650  4 Business 
655  0 Audiobooks 
700 1  Schreck, Cate. 
700 1  Stokes, Dave. 
710 2  hoopla digital. 
856 40 |uhttps://www.hoopladigital.com/title/
       12901779?utm_source=MARC|zInstantly available on hoopla. 
856 42 |zCover image|uhttps://d2snwnmzyr8jue.cloudfront.net/
       aut_9781518904387_180.jpeg