| Playing Time |
013302 |
| Series |
Easy step by step guide.
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| System Details |
Requires OverDrive Media Console (file size: 22290 KB). |
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Mode of access: World Wide Web. |
| Note |
Downloadable audio file. |
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Title from: Title details screen. |
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Unabridged. |
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Duration: 1:33:02. |
| Performer |
Read by David Ryder. |
| Summary |
Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This book looks at: how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers' needs; how to develop an effective customer service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints and difficult customers and turn them into satisfied customers. |
| Subject |
Customer services. -- Sound recordings.
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Customer relations. -- Sound recordings.
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| Added Author |
Ryder, David.
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|
Matrix Audio.
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| ISBN |
9781848390010 (sound recording : OverDrive Audio Book) |
|
1848390017 (sound recording : OverDrive Audio Book) |
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