Introduction -- How to use this book effectively -- An introduction to performance management -- Assessing your performance management culture and competencies -- Turning people on to learning -- Evaluating your training program results -- One-day workshop on establishing a coaching relationship for great performance -- One-day workshop on performance goal setting -- One-day workshop on diagnosing employee performance problems and developing improvement plans -- One-day workshop on conducting performance coaching and annual performance analysis and planning conversations -- Half-day workshop on the employee's role within the partnership for performance and performance coaching conversations.