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Author Rubin, Rhea Joyce.

Title Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.

Publication Info. New York : Neal-Schuman Publishers, [2000]
©2000
Bookmark link: https://library.naperville-lib.org:444/record=b1212412~S1
Location Call No. Status
 95th Street Adult Nonfiction  025.5 RUB    AVAILABLE
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Description xi, 99 pages ; 28 cm.
Series How-to-do-it manuals for librarians ; no. 100
How-to-do-it manuals for libraries ; no. 100.
Bibliography Includes bibliographical references (pages 91-93) and index.
Subject Public services (Libraries)
Customer services.
Anger.
ISBN 1555703720 (pbk.)
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