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Author Johnson, Brian, 1952-

Title The universal service desk (USD) [electronic resource] : implementing, controlling and improving service delivery / Brian Johnson and Léon-Paul de Rouw. [O'Reilly electronic resource]

Imprint Ely, Cambridgeshire : IT Governance Publishing, 2020.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3189735~S1
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Description 1 online resource (xiv, 254 pages :) illustrations.
Bibliography Includes bibliographical references.
Subject Information technology -- Management.
Business -- Data processing.
Management information systems.
Management -- Data processing.
Technologie de l'information -- Gestion.
Gestion -- Informatique.
Systèmes d'information de gestion.
Management -- Data processing
Business -- Data processing
Information technology -- Management
Management information systems
Added Author Rouw, Léon-Paul de.
Other Form: ebook version : 9781787781504
ISBN 9781787781481 (pbk.)
1787781488 (pbk.)
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