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LEADER 00000cam a2200889Ma 4500
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020 9781430236450|q(electronic book)
020 1430236450|q(electronic book)
024 7 10.1007/978-1-4302-3645-0.|2doi
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049 INap
082 04 004/.068
082 04 004/.068|222
099 eBook O’Reilly for Public Libraries
100 1 Romero, Steven,|eauthor.
245 10 Eliminating "us and them" :|busing IT governance, process,
and behavioral management to make IT and the business
"one" /|cSteven Romero ; technical reviewer, Peter
Kretzman.|h[O'Reilly electronic resource]
260 [New York] :|bApress,|c©2011.
300 1 online resource (xii, 252 pages) :|billustrations (some
color)
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
347 text file
347 |bPDF
500 Title from title screen.
500 Includes index.
505 0 Us and them -- When IT is "us" and "them" -- Falling in
love with IT governance -- The state of IT governance --
IT governance decisions -- IT governance mechanisms -- IT
governance processes -- Beginning the IT governance
journey -- Process (and why everyone hates it) -- How I
fell in love with process -- Barriers to process --
Understanding process -- Process design -- Process
implementation -- Process management -- Process roles --
Process governance -- Employee empowerment -- The link
between behavioral management, IT governance and process -
- The critical nature of enterprise values -- Process-
centric values and behaviors -- The challenges of
behavioral management -- Walking the talk -- Why hasn't IT
fixed it? -- IT governance, process, and organizational
behavior.
520 Discusses ways in which IT departments can responsibly
align themselves with the core values of their company,
manage resources and performance, and minimize risk to
deliver added value to business objectives and
profitability.
520 Challenging popular notions of what it takes for IT
organizations to succeed, IT governance evangelist at CA
Technologies Steve Romero presents many of the theories
and ideas around IT governance, the key components of
successful process management, and behavioral management
as key factors in IT's success. The topic of IT governance
has never been more popular than it is today. Almost every
organization recognizes the need to establish sound IT
governance, and almost every enterprise is still very
immature when it comes to the discipline. This book
challenges and calls into question the traditional
approaches and strategies for running IT organizations.
The concepts presented in the book are timeless, but
reflect the recent changes in the organization's view of
the role of the IT department. IT can become a major asset
to an organization, often even becoming 'the product' in
today's Internet-based sales environment. Eliminating 'Us
and Them' discusses these changes and presents three areas
that contribute most to the change from an alienated and
oft-despised department to a key tool for organizational
success: An in-depth understanding of IT governance, which
has never been more popular than it is today. An in-depth
understanding of process and process management, a
discipline that more and more enterprises are investing in
and establishing formal organizational constructs to
enable and support. A case-study view of how an enterprise
can establish, promote and instill the values that foster
positive behaviors in every person in the organization,
with the intent of influencing their ability to realize
enterprise goals. Romero's insights are based on more than
30 years working in IT and over four years as an IT
governance evangelist, traveling around the world,
speaking at hundreds of events, and visiting more than 100
companies espousing the approach in this book.
590 O'Reilly|bO'Reilly Online Learning: Academic/Public
Library Edition
650 0 Information technology|xManagement.
650 0 Information technology|xEvaluation.
650 0 Industrial management.
650 6 Technologie de l'information|xGestion.
650 6 Technologie de l'information|xÉvaluation.
650 6 Gestion d'entreprise.
650 7 Informatique.|2eclas
650 7 Industrial management|2fast
650 7 Information technology|xEvaluation|2fast
650 7 Information technology|xManagement|2fast
700 1 Kretzman, Peter,|etechnical reviewer.
776 08 |iPrint version:|aRomero, Steven.|tEliminating "us and
them".|d[LeMarche, CA] : Apress ; New York : Distributed
by Springer-Verlag, ©2011|z9781430236443|w(DLC)
2012406168|w(OCoLC)724666928
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
learning.oreilly.com/library/view/~/9781430236443/?ar
|zAvailable on O'Reilly for Public Libraries
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