| Description |
1 online resource |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Introduction -- Bowing in. Work on yourself alone ; Align and engage -- Entering and blending (individual sessions). Measure willingness and ability ; Develop power and presence ; Demonstrate communication strategies -- Redirecting (joint sessions). Look forward ; Resolve reflect, reinforce -- Bowing out. Review and follow-up -- Appendix A: Before action review -- Appendix B: Style instruments -- Appendix C: Turn enemies into allies "lite" -- Appendix D: Support between sessions -- Appendix E: 6-step checklist worksheet -- Appendix F: Sample agreement. |
| Summary |
In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. But before you can successfully guide others in managing disagreements, you must be able to manage yourself-- your mindset, presence, and behaviors.Ringer draws on her expertise in conflict and communication skill-building to help readers acquire the skill and confidence to coach conflicting employees back to a professional, effective working relationship, while simultaneously changing their lives for the better. -- adapted from back cover. |
| Subject |
Conflict management.
|
|
Interpersonal relations.
|
|
Personnel management.
|
|
Personnel Management |
|
Interpersonal Relations |
|
Gestion des conflits. |
|
Personnel -- Direction. |
|
Relations humaines. |
|
Conflict management. |
|
Interpersonal relations. |
|
Personnel management. |
| Other Form: |
Print version: Ringer, Judy, 1949- Turn enemies into allies. Newburyport, MA : Career Press, 2019 (DLC) 2019002074 |
| ISBN |
9781632657787 (e-book) |
|
1632657783 |
|
(pbk. ; alk. paper) |
|
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