Title Business service management best practices / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. [O'Reilly electronic resource]

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1st ed.

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Available on O'Reilly for Public Libraries

Bookmark link: https://library.naperville-lib.org:444/record=b3147918~S1

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Description	1 online resource (xii, 170 pages) : illustrations
Physical Medium	polychrome. rdacc http://rdaregistry.info/termList/RDAColourContent/1003
	illustration rdaill
Description	text file rdaft
Series	IBM redbooks
	IBM redbooks.
Bibliography	Includes bibliographical references (pages 165-166) and index.
Language	English.
Summary	This IBM Redbooks publication discusses Business Service Management best practices. Business Service Management is a key component of IBM's on demand Automation Blueprint. It is the top layer of the system management discipline which enables IT management to be related to the business. The ultimate goal of the IT infrastructure is to leverage its value to support the business. The IT infrastructure management should then be aimed at minimizing disruption to business processes and functions. This goal is realized with the Business Service Management (formerly also called Business Impact Management). Using Business Service Management, IT resources management is aligned with the business processes and functions: - Establishing a Service Level Agreement with IT users - Understanding how IT resources impact business processes - Ensuring IT resources fulfill the Service Level Agreement and minimizing disruption to business functions This book describes the relevant concepts, as well as planning for and implementing Business Service Management. The implementation is described using a sample business function of an e-business solution.
Subject	Tivoli Business Systems Manager.
	IBM Tivoli service level advisor.
	Tivoli Business Systems Manager.
	IBM Tivoli service level advisor.
	IBM Tivoli service level advisor
	Tivoli Business Systems Manager
	Business -- Data processing -- Management.
	Electronic commerce -- Management.
	Information technology -- Management.
	Service-level agreements.
	Gestion -- Informatique -- Gestion.
	Commerce électronique -- Gestion.
	Technologie de l'information -- Gestion.
	Qualité de service.
	Business -- Data processing -- Management
	Electronic commerce -- Management
	Information technology -- Management
	Service-level agreements
Added Author	Cox, Kimberly.
	Ragab, Bahaeldin.
	International Business Machines Corporation. International Technical Support Organization.
Other Form:	Print version: Darmawan, Budi. Business service management best practices. 1st ed. Austin, TX : IBM, International Technical Support Organization, ©2004 (DLC) 2005273558
ISBN	0738497975
	9780738497976

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