| Description |
1 online resource (xxiv, 292 pages) : illustrations |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Improve service and lower costs -- Adopting standardized processes : ITIL V3 -- ITIL V3 service lifecycle : improving business performance -- IT financial management : the business of it -- IT business cases : realizing IT value -- IT performance management : defining success -- IT alignment to the business : enabling customer outcomes -- Success stories : improve service and lower costs -- Going forward. |
| Original Version |
Original version xxiv, 292 p. : ill. ; 23 cm. |
| Subject |
High technology industries -- Management.
|
|
Success in business.
|
|
Industries de pointe -- Gestion. |
|
Succès dans les affaires. |
|
High technology industries -- Management. |
|
Success in business. |
|
High technology industries -- Management |
|
Success in business |
|
Informationstechnische Industrie |
|
Management |
|
Management. |
|
Management Styles & Communication. |
|
Business & Economics. |
| Added Author |
Raducha-Grace, Tim.
|
| Other Form: |
Print version: Ryan, Robert. Business of IT. Upper Saddle River, N.J : IBM Press, ©2010 0137000618 (DLC) 2009020220 (OCoLC)316017564 |
| ISBN |
9780137000616 (print) |
|
0137000618 (print) |
|
0137041888 (electronic bk.) |
|
9780137041886 (electronic bk.) |
|
0137041926 (electronic bk. ; Adobe Digital Editions) |
|
9780137041923 (electronic bk. ; Adobe Digital Editions) |
|
013704190X (electronic bk. ; Adobe Digital Editions) |
|
9780137041909 (electronic bk. ; Adobe Digital Editions) |
|
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