| Description |
1 online resource (xxiii, 248 pages) : illustrations. |
| Series |
J-b us non-franchise leadership ; 387
|
| Summary |
"One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher. |
| Bibliography |
Includes bibliographical references and index. |
| Subject |
Knowledge management.
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Organizational learning.
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Organizational learning -- Management.
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Knowledge Management |
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Gestion des connaissances. |
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Apprentissage organisationnel. |
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Apprentissage organisationnel -- Gestion. |
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Gestion des connaissances. |
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Acquisition de connaissances. |
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Formation du personnel. |
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Formation dans l'entreprise. |
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Manuels. |
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Knowledge management |
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Organizational learning |
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Organizational learning -- Management |
| Other Form: |
Print version: Pugh, Katrina. Sharing hidden know-how. 1st ed. San Francisco, CA : Jossey-Bass, 2011 9780470876817 0470876816 (DLC) 2010052164 (OCoLC)671701614 |
| ISBN |
9781118010921 (electronic bk.) |
|
1118010922 (electronic bk.) |
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(hardback) |
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(hardback) |
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