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049    INap 
082 04 658.4/063 
082 04 658.4/063|222 
099    eBook O’Reilly for Public Libraries 
245 04 The improvement guide :|ba practical approach to enhancing
       organizational performance /|cGerald J. Langley, Ronald D.
       Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman,
       [and] Lloyd P. Provost.|h[O'Reilly electronic resource] 
246 30 Practical approach to enhancing organizational performance
250    Second edition. 
264  1 San Francisco :|bJossey-Bass,|c[2009] 
264  4 |c©2009 
300    1 online resource (xxi, 490 pages) :|billustrations 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
504    Includes bibliographical references (pages 465-477), and 
       index. 
505 00 |gPart one.|tIntroduction to improvement ;|tChanges that 
       result in improvement --|tSkills to support improvement --
       |tImprovement case studies --|gPart two.|tMethods for 
       improvement ;|tThe science of improvement --|tUsing the 
       model for improvement --|tDeveloping a change --|tTesting 
       a change --|tImplementing a change --|tSpreading 
       improvements --|tIntegrating methods for the improvement 
       of value --|tImproving large or complex systems --|tCase 
       studies of improvement efforts --|gPart three.|tImproving 
       value as a business strategy ;|tMaking the improvement of 
       value a business strategy --|tDeveloping improvement 
       capability --|tAppendixes ;|gAppendix A.|tA resource guide
       to change concepts --|gAppendix B.|tTools and methods to 
       support improvement --|gAppendix C.|tThe model for 
       improvement and other roadmaps. 
520    This new edition of this bestselling guide offers an 
       integrated approach to process improvement that delivers 
       quick and substantial results in quality and productivity 
       in diverse settings. The authors explore their Model for 
       Improvement that worked with international improvement 
       efforts at multinational companies as well as in different
       industries such as healthcare and public agencies. This 
       edition includes new information that shows how to 
       accelerate improvement by spreading changes across 
       multiple sites. The book presents a practical tool kit of 
       ideas, examples, and applications. 
546    English. 
588 0  Print version record. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Organizational effectiveness. 
650  0 Organizational change. 
650  0 Quality control. 
650  6 Efficacité organisationnelle. 
650  6 Changement organisationnel. 
650  6 Qualité|xContrôle. 
650  7 quality control.|2aat 
650  7 Organizational change|2fast 
650  7 Organizational effectiveness|2fast 
650  7 Quality control|2fast 
650  7 Organisatorisk effektivitet.|2sao 
650  7 Organisationsförändringar.|2sao 
650  7 Organisationsutveckling.|2sao 
650  7 Kvalitetskontroll.|2sao 
650 12 Organizational Innovation 
650 12 Efficiency, Organizational 
650 22 Quality Control 
655  7 travel guidebooks.|2aat 
655  7 Guidebooks|2fast 
655  7 Guidebooks.|2lcgft 
655  7 Guides touristiques.|2rvmgf 
700 1  Langley, Gerald J.,|d1950-|1https://id.oclc.org/worldcat/
       entity/E39PCjtDgtpjqrHcwJhTg46vpd 
700 1  Moen, Ronald D.,|eauthor. 
700 1  Nolan, Kevin M.,|eauthor. 
700 1  Nolan, Thomas W.,|eauthor. 
700 1  Norman, Clifford L.,|eauthor. 
700 1  Provost, Lloyd P.,|eauthor. 
776 08 |iPrint version:|tImprovement guide.|b2nd ed.|dSan 
       Francisco : Jossey-Bass, ©2009|z9780470192412|z0470192410
       |w(DLC)  2008055670|w(OCoLC)236325893 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9780470549032/?ar
       |zAvailable on O’Reilly for Public Libraries 
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