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Author Langley, Gerald J.

Title The improvement guide : a practical approach to enhancing organizational performance 2nd edition [Hoopla electronic resource] / Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman and Lloyd P. Provost.

Edition Unabridged.
Publication Info. [United States] : Gildan Media, 2019.
Made available through hoopla
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Description 1 online resource (1 audio file (12hr., 21 min.)) : digital.
digital digital recording rda
data file rda
Access Digital content provided by hoopla.
Performer Narrated by Al Kessel.
Summary This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
System Details Mode of access: World Wide Web.
Subject Business.
Added Author Provost, Lloyd P.
Norman, Clifford L.
Nolan, Thomas W.
Nolan, Kevin M.
Moen, Ronald D.
Kessel, Al. Narrator.
hoopla digital.
ISBN 9781469074887 (sound recording : hoopla Audio Book)
1469074885 (sound recording : hoopla Audio Book)
Music No. MWT12395810
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