| Description |
1 online resource (xxi, 490 pages) : illustrations |
| Bibliography |
Includes bibliographical references (pages 465-477), and index. |
| Contents |
Part one. Introduction to improvement ; Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- Part two. Methods for improvement ; The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Part three. Improving value as a business strategy ; Making the improvement of value a business strategy -- Developing improvement capability -- Appendixes ; Appendix A. A resource guide to change concepts -- Appendix B. Tools and methods to support improvement -- Appendix C. The model for improvement and other roadmaps. |
| Summary |
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications. |
| Language |
English. |
| Subject |
Organizational effectiveness.
|
|
Organizational change.
|
|
Quality control.
|
|
Organizational Innovation |
|
Efficiency, Organizational |
|
Quality Control |
|
Efficacité organisationnelle. |
|
Changement organisationnel. |
|
Qualité -- Contrôle. |
|
quality control. |
|
Organizational change |
|
Organizational effectiveness |
|
Quality control |
|
Organisatorisk effektivitet. |
|
Organisationsförändringar. |
|
Organisationsutveckling. |
|
Kvalitetskontroll. |
| Genre |
travel guidebooks.
|
|
Guidebooks
|
|
Guidebooks.
|
|
Guides touristiques.
|
| Added Author |
Langley, Gerald J., 1950-
|
|
Moen, Ronald D., author.
|
|
Nolan, Kevin M., author.
|
|
Nolan, Thomas W., author.
|
|
Norman, Clifford L., author.
|
|
Provost, Lloyd P., author.
|
| Added Title |
Practical approach to enhancing organizational performance |
| Other Form: |
Print version: Improvement guide. 2nd ed. San Francisco : Jossey-Bass, ©2009 9780470192412 0470192410 (DLC) 2008055670 (OCoLC)236325893 |
| ISBN |
9780470430880 (electronic bk.) |
|
0470430885 (electronic bk.) |
|
1282113143 (ebk.) |
|
9781282113145 (ebk.) |
|
9786612113147 |
|
6612113146 |
|
(cloth) |
|
(cloth) |
|
More Resources