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Author Pollack, Jeremy, author.

Title Conflict resolution playbook : practical communication skills for preventing, managing, and resolving conflict / Jeremy Pollack.

Publication Info. Emeryville, CA : Rockridge Press, [2020]
©2020
Bookmark link: https://library.naperville-lib.org:444/record=b2052266~S1
Location Call No. Status
 Nichols Adult Nonfiction  303.6 POL    AVAILABLE
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Description ix,156 pages : illustrations ; 23 cm
Note Includes bibliographical references and index.
Contents Part 1: The Fundamentals of conflict resolution. Conflict resolution ; Essential communication skills for resolving conflict -- Part 2: Strategies to prevent conflicts. Establishing the right conditions for difficult conversation ; Letting go of resentment ; Setting clear expectations ; Recognizing different communication styles ; Honoring diversity ; Staying open when you want to shut others down ; Keeping your cool when conversations get hot -- Part 3: Strategies to resolve conflicts one they start. Separating behavior from interpretation ; Knowing when (and how) to offer support ; Taking responsibility and knowing how to apologize ; Practicing assertiveness ; Collaborating on a solution ; Creative problem solving ; Devising a plan of action -- Part 4: Classic conflicts: specific strategies for universal problems. Sharing and receiving criticism ; Handling passive aggression ; Responding to gaslighters ; Dealing with insubordination ; Resolving a conflict with a supervisor ; Confronting a bully.
Summary "Practical strategies to manage conflict in both personal and professional relationships" -- p.4 of Cover.
Subject Conflict management.
Communication.
ISBN 9781647399528
1647399521
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