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008    130102s2013    caua    ob    001 0 eng d 
010      2012034724 
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049    INap 
082 04 658.4/6 
082 04 658.4/6|223 
099    eBook O’Reilly for Public Libraries 
100 1  Phelan, Karen. 
245 10 I'm sorry I broke your company :|bwhen management 
       consultants are the problem, not the solution /|cKaren 
       Phelan.|h[O'Reilly electronic resource] 
250    1st ed. 
260    San Francisco, Calif. :|bBerrett-Koehler Publishers,
       |c©2013. 
300    1 online resource (x, 211 pages) :|billustrations 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
504    Includes bibliographical references (pages 189-196) and 
       index. 
505 0  Strategic planning can't predict the future : strategy 
       development is a vision quest -- Make sure you reengineer 
       the people, too : optimized processes only look good on 
       paper -- Metrics are the means, not the ends : numerical 
       targets are measure-mental -- Standardized human asset 
       management is a sham : how performance management 
       demoralizes the performers -- I am a manager, and so can 
       you : why is the successful manager's handbook 609 pages 
       long? -- Stop perpetrating talent management on people : 
       Albert Einstein was not an a player -- Great leaders don't
       fill the models : Steve Jobs failed my leadership 
       competencies -- Out of the boxes, charts and spreadsheets 
       : how to think without consultants. 
520    It's the People, Stupid! Karen Phelan is sorry. She really
       is. She tried to do business by the numbers--the 
       management consultant way--developing measures, optimizing
       processes, and quantifying performance. The only problem 
       is that businesses are run by people. And people can't be 
       plugged into formulas or summed up in scorecards. Phelan 
       dissects a whole range of consulting treatments for 
       unhealthy companies and shows why they're essentially fad 
       diets: superficial would-be fixes that don't result in 
       lasting improvements and can cause serious damage. With a 
       mix of clear-eyed business analysis, heart-wrenching 
       stories, and hard-won lessons for both consultants and the
       people who hire them, this book is impossible to put down 
       and impossible to ignore. Karen Phelan and other 
       consultants may have "broken" your company, but she's 
       eager to make amends 
588 0  Print version record. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Management. 
650  0 Business consultants. 
650  0 Reengineering (Management) 
650  0 Organizational effectiveness. 
650  0 Personnel management. 
650  6 Gestion. 
650  6 Conseillers d'entreprise. 
650  6 Réingénierie organisationnelle. 
650  6 Efficacité organisationnelle. 
650  6 Personnel|xDirection. 
650  7 management.|2aat 
650  7 Business consultants|2fast 
650  7 Management|2fast 
650  7 Organizational effectiveness|2fast 
650  7 Personnel management|2fast 
650  7 Reengineering (Management)|2fast 
776 08 |iPrint version:|aPhelan, Karen.|tI'm sorry I broke your 
       company.|b1st ed.|dSan Francisco, CA : Berrett-Koehler 
       Publishers, ©2013|z9781609947392|w(DLC)  2012034724
       |w(OCoLC)800037317 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9781609947392/?ar
       |zAvilable on O'Reilly for Public Libraries 
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938    Berrett Koehler Publishers|bBKPB|n9781609947408 
938    Coutts Information Services|bCOUT|n24467917 
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938    EBSCOhost|bEBSC|n504138 
938    ProQuest MyiLibrary Digital eBook Collection|bIDEB
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938    Internet Archive|bINAR|nimsorryibrokeyou0000phel 
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938    YBP Library Services|bYANK|n9960328 
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