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Author Page, Susan (Susan Ann)

Title The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability / Susan Page. [O'Reilly electronic resource]

Edition Second edition.
Publication Info. New York : AMACOM, American Management Association, [2016]
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Description 1 online resource
Note Earlier edition: 2010.
Bibliography Includes bibliographical references and index.
Summary Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can:Identify and prioritize the processes that need fixingEliminate duplication and bureaucracyControl costsEstablish internal controls to reduce human errorTest and rework the process before introducing itImplement the changesNow in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.
Subject Workflow -- Management.
Organizational effectiveness.
Management.
Efficacité organisationnelle.
Gestion.
management.
Management
Organizational effectiveness
Workflow -- Management
Other Form: Print version: Power of business process improvement. New York : AMACOM, American Management Association, [2016] 9780814436615 (DLC) 2015008792
ISBN 9780814436622 (ebook)
0814436625
0814436617
9780814436615
(hardcover)
Music No. MWT11648210
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