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Author Osterwalder, Alexander, author.

Title Value proposition design : how to create products and services customers want / Alexander Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith. [O'Reilly electronic resource]

Publication Info. Hoboken : John Wiley & Sons, 2014.
©2014
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Description 1 online resource : color illustrations.
Series Strategyzer series
Strategyzer series.
Note Includes index.
Contents Canvas. Customer profile ; Value map ; Fit -- Design. Prototyping possibilities ; Starting points ; Understanding customers ; Making choices ; Finding the right business model ; Designing in established organizations -- Test. What to test ; Testing step-by-step ; Experiment library ; Bringing it all together -- Evolve. Create alignment ; measure & monitor ; Improve relentlessly ; Reinvent yourself constantly ; Taobao : reinventing (e)-commerce.
Summary The authors of the international bestseller Business ModelGeneration explain how to create value propositions customerscan't resist Value Proposition Design helps you tackle a corechallenge of every business ' creating compelling productsand services customers want to buy. This practical book, pairedwith its online companion, will teach you the processes and toolsyou need to succeed. Using the same stunning visual format as the authors'global bestseller, Business Model Generation, this sequel explainshow to use the "Value Proposition Canvas" a practicaltool to design, test, create, and manage products and servicescustomers actually want. Value Proposition Design is for anyone who has beenfrustrated by business meetings based on endless conversations, hunches and intuitions, expensive new product launches that blewup, or simply disappointed by the failure of a good idea. The bookwill help you understand the patterns of great value propositions, get closer to customers, and avoid wasting time with ideas thatwon't work. You'll learn the simple but comprehensiveprocess of designing and testing value propositions, taking theguesswork out of creating products and services that perfectlymatch customers' needs and desires. Practical exercises, illustrations and tools help youimmediately improve your product, service, or new business idea. Inaddition the book gives you exclusive access to an online companionon Strategyzer.com. You will be able to complete interactiveexercises, assess your work, learn from peers, and download pdfs, checklists, and more. Value Proposition Design complements and perfectlyintegrates with the "Business Model Canvas" fromBusiness Model Generation, a tool embraced by startups and largecorporations such as MasterCard, 3M, Coca Cola, GE, Fujitsu, LEGO, Colgate-Palmolive, and many more. Value Proposition Design gives you a proven methodologyfor success, with value propositions that sell, embedded inprofitable business models.
Subject Customer services -- Management.
Quality control.
Production management -- Quality control.
Business planning.
Strategic planning.
Customer relations.
Quality Control
Service à la clientèle -- Gestion.
Qualité -- Contrôle.
Production -- Gestion -- Qualité -- Contrôle.
Planification stratégique.
quality control.
Contrôle de qualité.
Conception de produits.
Conception de systèmes.
Service à la clientèle.
Gestion.
Organisation de l'entreprise.
Politique de l'entreprise.
Etude du travail.
Business planning
Customer relations
Customer services -- Management
Production management -- Quality control
Quality control
Strategic planning
Kundenorientierung
Produktentwicklung
Dienstleistungsangebot
Produktgestaltung
Added Author Pigneur, Yves, author.
Bernarda, Greg, author.
Smith, Alan (Designer), author.
Other Form: Print version: Osterwalder, Alexander. Value proposition design 9781118968055 (OCoLC)894271736
ISBN 9781118968062 (electronic bk.)
1118968069 (electronic bk.)
9781118968079 (electronic bk.)
1118968077 (electronic bk.)
9781118973103 (electronic bk.)
1118973100 (electronic bk.)
9781322877136
1322877130
(paper)
Music No. EB00595883 Recorded Books
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