| Description |
1 online resource (312 pages) |
| Contents |
Intro -- Table of Contents -- About the Authors -- About the Technical Reviewer -- Acknowledgments -- Introduction -- Part I: Foundations -- Chapter 1: Introduction to Oracle Digital Assistant -- A Brief History of Chatbots -- Oracle Digital Assistant -- Oracle Digital Assistant Core Components -- Conversational AI Engine -- Dialog Flow Execution -- Enterprise Data Integration -- Agent Handover -- Webview Components -- Channel Configurator -- Actionable Insights -- Summary -- Part II: Design and User Experience -- Chapter 2: Designing a Conversational User Experience |
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Why a Conversational User Experience? -- Designing a Conversational User Experience -- The Goals -- The Users -- Creating Personas -- Benefits of Personas -- The User Journey Map -- How to Create the User/Customer Journey Map? -- Why Is a Customer Journey Map So Helpful? -- What's Next? -- Channels -- Facebook Messenger -- Twitter -- Dialog Design -- The Chatbot's Personality and Tone of Voice -- Building a Personality -- The Tone of Voice -- The Conversation Flow -- Designing a Motivating Dialog -- Information -- Goal Setting and Commitment -- Incentives -- Autonomy -- Feedback -- Backends |
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Sample Entities -- The Usability Test -- Using Test Scenarios -- Exploratory Testing by a Lot of Users -- A/B Testing -- Chapter 3: Use Case -- Introduction -- The Goal -- Who Are the Stakeholders? -- Why a Chatbot? -- The Customer: A Persona -- Typify Harold -- His Working "Day" -- His Tooling -- His Goal -- The User Journey Map -- The Touchpoints -- Harold's Intentions -- His Motivations/Needs -- Emotions to Be Triggered -- The Channel -- The Dialog -- The Bot's Personality -- The Dialog Flows -- Backends -- Entities and Utterances -- What Users Say/Write -- What Travvy Says/Answers |
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Test the Conversational Interface -- Cognitive Walkthrough -- Usability Test -- Train the Chatbot -- Training in Three Steps -- Part III: Implementing Your Digital Assistant -- Chapter 4: Where Design and Implementation Meet -- Introduction -- Implementing the Travvy Design -- Testing the Generated Skill Bot -- Summary -- Chapter 5: Going Through the Implementation Details -- Introduction to Oracle Digital Assistant (ODA) Environment -- Working with Skills -- Create a Skill -- Clone a Skill -- Export a Skill -- Import a Skill -- Create a New Version of a Skill -- Delete a Skill -- Publish a Skill |
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Export Conversation Log -- Show Channel Routes -- Working with Intents and Utterances -- Create an Intent -- Add Utterances to Intent -- Export Intents -- Import Intents -- Train and Test Intents -- Working with Entities -- Built-in Entities -- Simple Entities -- Complex Entities -- Custom Entities -- Creating an Entity -- Add Entity to Intent -- Working with Dialog Flow -- Context Section -- States Section -- Apache FreeMarker Template Language -- Components in the Dialog Flow -- Built-in Components -- Custom Components and Webview -- Adding Skill to a Digital Assistant -- Summary |
| Note |
Part IV: Enhancing Your Digital Assistant |
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Includes index. |
| Summary |
Use this book as an on-ramp to the development of enterprise-grade chatbots and digital assistants. It is based on real-life experience and explains everything you need to know to start building your own digital assistant (DA) using Oracle technologies. You will become familiar with the concepts involved in DA development from both a user experience and technical point of view. You will learn to create DAs using Oracle technologies, including the Oracle Digital Assistant Cloud. In the first part of the book, you will learn the basic principles of the digital assistant (AKA Chatbot) technology. You will be guided through the steps involved in designing a DA, including how to make sure that the user receives a satisfying experience when using the assistant. In the second part of the book, you will learn how to implement the digital assistant that was designed in the first part. You will begin with a basic implementation, later enhancing that implementation with agents, multi-language support, and webviews. The final part of the book adds a deep dive into custom component development with an example around sentiment analysis and speech. You will: Design digital assistants to meet business requirements Implement a great user experience for your digital assistants Translate digital assistant design into real implementations Build multi-language support into your assistants Enhance digital assistants with webviews Create custom components to extend feature sets. |
| Subject |
Intelligent personal assistants (Computer software)
|
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Assistants personnels virtuels (Logiciels) |
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Intelligent personal assistants (Computer software) |
| Added Author |
Samajdwer, Ardhendu.
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Oosterhout, Mascha van.
|
| Other Form: |
Print version: Bors, Luc. Oracle Digital Assistant : A Guide to Enterprise-Grade Chatbots. Berkeley, CA : Apress L.P., ©2020 9781484254219 |
| ISBN |
9781484254226 (electronic bk.) |
|
1484254228 (electronic bk.) |
|
(print) |
| Standard No. |
10.1007/978-1-4842-5 |
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