| Description |
1 online resource (xi, 255 pages) : illustrations |
|
text file |
| Bibliography |
Includes bibliographical references (pages 245-246) and index. |
| Contents |
The case for performance support -- Supporting performance @ all five moments of need -- Establishing process as your learning and support backbone -- Beginning at the moment of apply and designing from there -- Brokering your learning assets -- Employing the strength of social learning -- Managing deliverables with content management practices -- Implementing your performance support strategy. |
| Summary |
Research shows that 80 percent of learning occurs while employees actually work, rather than in formal training sessions. |
|
Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practicesùongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide helps you implement the right PS strategy for your team. |
|
Conrad Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency. --Book Jacket. |
| Language |
English. |
| Subject |
Performance technology.
|
|
Employees -- Training of.
|
|
Inservice Training |
|
Personnel -- Formation. |
|
Employees -- Training of |
|
Performance technology |
| Added Author |
Mosher, Bob.
|
| Other Form: |
Print version: Gottfredson, Conrad. Innovative performance support. New York : McGraw-Hill, ©2011 9780071703116 (DLC) 2010032037 (OCoLC)695683431 |
| ISBN |
9780071734479 (electronic bk.) |
|
0071734473 (electronic bk.) |
|
007170311X (acid-free paper) |
|
9780071703116 |
|
1282965190 |
|
9781282965195 |
|
9786612965197 |
|
6612965193 |
|
More Resources