| Description |
1 online resource |
| Contents |
Acknowledgements -- We all care about experience (introduction) -- The evolution of employee experience -- Utility -- Research on employee experience -- Employee experience drivers -- The reason for being and the three employee experience environments -- Reason for being -- The physical environment -- The technological environment -- The cultural environment -- The employee experience equation -- The nine types of organizations -- Employee experience distribution -- The business value of employee experience -- Business metrics and financial performance -- Building the experiential organization -- System 1 vs system 2 experiences -- The employee experience design loop -- The starbucks model of transparency -- Moments that matter or moments of impact -- Employee experience and moments that matter -- The employee experience pyramid -- What about the actual work? -- Who owns the employee experience? -- The role of employees -- Where to start -- Focus on what makes your company unique -- Growing vs grown-up companies -- A futurist's perspective -- Appendix. |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
Featuring exclusive case studies, unique frameworks, and never before seen research, this book explains how to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. -- Edited summary from book. |
| Subject |
Quality of work life.
|
|
Work environment.
|
|
Corporate culture.
|
|
Organizational Culture |
|
Qualité de la vie au travail. |
|
Culture organisationnelle. |
|
Corporate culture |
|
Quality of work life |
|
Work environment |
| Other Form: |
Print version: Morgan, Jacob, 1983- Employee experience advantage. Hoboken : Wiley, [2017] 9781119321620 (DLC) 2017000445 |
| ISBN |
9781119321651 (Adobe PDF) |
|
1119321654 (Adobe PDF) |
|
9781119321637 (ePub) |
|
1119321638 (ePub) |
|
(cloth) |
|
111932162X |
|
9781119321620 |
|
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