| Description |
1 online resource (400 pages) : illustrations |
| Summary |
Annotation Enthusiastic employees far out-produce and outperform the average workforce:they step up to do the hard, even 'impossible' jobs. Most people are enthusiastic when they're hired: hopeful, ready to work hard, eager to contribute. What happens? Management, that's what. The authors tell you what managers do wrong, and what they need to do instead. It's about giving workers what they want most, summarized in the Three-Factor Theory: to be treated fairly; to feel proud of their work and organizations; and to experience camaraderie. Sounds simple, but every manager knows how tough it can be. Nostrums, fads, and quick and easy solutions have abounded in the management literature, but swiftly go out of style when they fail to meet the test in the workplace. The authors provide research-grounded answers to crucial questions such as: Which leadership and management practices can have the greatest positive performance impact? What does employee satisfaction really mean? What's the relationship between employee satisfaction, customer loyalty, and profit? Sirota and his colleagues detail exactly how to create an environment where enthusiasm flourishes and businesses grow. |
| Audience |
Trade Wharton School Publishing. |
| Subject |
Employee morale.
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Success in business.
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Job satisfaction.
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Employee motivation.
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Job Satisfaction |
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Industrial Relations. |
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Employee Morale. |
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Political Science -- Labor & Industrial Relations. |
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Business & Economics -- Human Resources & Personnel Management. |
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Personnel -- Moral. |
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Succès dans les affaires. |
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Satisfaction au travail. |
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Personnel -- Motivation. |
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Success in business |
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Job satisfaction |
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Employee motivation |
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Employee morale |
| Added Author |
Mischkind, Louis A., author.
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Meltzer, Michael Irwin, author.
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| Other Form: |
Print version: Sirota, David, 1933- Enthusiastic Employee. Upper Saddle River : Wharton School Publishing Jan. 2005 Old Tappan : Pearson Education [distributor] (DLC) 2004112244 |
| ISBN |
9780131423305 |
|
0131423304 (Trade Cloth) |
| Standard No. |
9780131423305 |
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